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On May 11, 2023, Peloton announced a voluntary recall of the Peloton original Bike sold from January 2018 to May 2023 in the US in cooperation with the US Consumer Product Safety Commission (CPSC). The seat post can break unexpectedly during use, creating a potential fall and injury risk. We have identified 35 reports of seat posts breaking out of 2,160,000 units sold in the US. Peloton is offering a free, updated seat post replacement which can easily be installed at home by Members.
There is no impact to Peloton Bike+ Members nor Peloton original Bike owners in the UK, Germany, and Australia.
How to Know if Your Bike is Affected
Not sure if this impacts you? The Peloton original Bike model can be identified by its PL-01 model number on the label located on the inside front fork (near the flywheel), the red “P” logo followed by the white-colored "Peloton" brand name on the Bike's frame, and by its non-swivel display.
What to Do
You do not need to return your Bike if impacted. Peloton is offering a free, replacement seat post to all US Peloton original Bike owners, which can be installed at home, without the need for a service call.
Details of how to order the replacement seat post have been emailed to the primary subscription owner for all Peloton original Bike owners in the US. If you are the primary subscription owner and have not received this email, please visit this page to order your replacement seat post.
We will begin shipping the replacement seat post immediately, with delivery timing varying by location. Once you receive your seat post replacement, please follow the written instructions included with your new seat post or you can watch this video.
Peloton’s Commitment to Safety
Our commitment to Member safety is unwavering and will always be our top priority. For Peloton, it was important to proactively engage the CPSC to address this issue. We worked cooperatively with them to identify the approved remedy and make it available to our Members.
While this is a US Peloton original Bike issue, we are focused on our global Member community and the need to ensure they are informed. Today, we are proactively communicating with all Members who own a Peloton Bike—either the original Bike or Bike+. We believe Members should be aware of the US issue, understand if they are affected (or not) by the voluntary recall, and guide them on what steps they should take, if any. For US Members, please read on for more guidance on seat post replacement.
Read the CPSC press release.
This content is for informational and educational purposes only and does not constitute individualized advice. It is not intended to replace professional medical evaluation, diagnosis, or treatment. Seek the advice of your physician for questions you may have regarding your health or a medical condition. If you are having a medical emergency, call your physician or 911 immediately. *All-Access Membership separate for Peloton Bike, Bike+, Tread, Tread+, and Row; Guide Membership separate for Peloton Guide. Limited time offer ends January 8, 2025. Eligible purchases made during this offer period will receive the following discounts: $300 off Peloton Bike Basics plus one month free All-Access Membership, $400 off Bike Starter and Ultimate, $600 off Bike+ Starter and Ultimate, $300 off Refurbished Bike, $400 off Refurbished Bike+, $250 off Tread Basics plus one month free All-Access Membership, $400 off Tread Starter and Ultimate, $450 off Tread+ Basics, $550 off Tread+ Starter and Ultimate, $300 off Row Basics plus one month free All-Access Membership, $400 off Row Starter and Ultimate, $50 off Guide, and $75 off Guide Starter and Ultimate. All discount values are in USD. Free month(s) of All-Access Membership will be redeemable via a unique promo code sent to applicable Members after the expiration of this promotion; such codes will expire three months after delivery. Applicable sales tax separate. Limited edition products excluded. Offer applied at checkout. No substitutions. Peloton may change, cancel or limit offers at any time. Cannot be combined with certain other offers, however discounts on purchases of certain new Peloton equipment can be combined with corporate wellness benefits. Void where prohibited. Not transferable. While supplies last. No cash value. Not valid outside the United States. If the hardware purchased is returned for a refund but you do not return the entire package (including accessories), you will be refunded the cost of the applicable hardware less the cost of the accessories you have kept and the hardware discount (as applicable). Additional delivery fees and/or restrictions may apply in remote areas, which may include Alaska, Hawaii, Puerto Rico, U.S Virgin Islands, and ferry-only accessible locations.