Peloton Tread Recall: Frequently Asked Questions [UPDATED]

The Peloton Tread

[UPDATED AUGUST 16, 2021]

Why is Peloton recalling the Tread?

Peloton, in cooperation with the US Consumer Product Safety Commission, is recalling the Tread because the touchscreen console on the Tread can detach and fall, posing a risk of injury to consumers.

How do I know if I have a Tread?

The Peloton Tread has a 23.8-inch high definition (HD) touchscreen console, a running deck space of 59 inches and a non-slatted running belt. The model number TR02 is printed on a black sticker located on the end cap in the front of the treadmill deck. See photos here.

Only 1050 units were distributed in the United States between November 2020 and March 2021.

What should I do if I have a Tread?

After determining you have a Tread, you should immediately stop using the Tread and review the options available set forth below and contact Peloton.

What is Peloton doing in response?

Peloton implemented a voluntary recall for the Tread in cooperation with the CPSC in May 2021. Starting in August 2021 we are now ready to install the CPSC- approved repair to ensure that the touchscreen console remains securely attached to the Tread at all times. To schedule your free service visit, please check your email for instructions or reach out to support here: support.onepeloton.com. If you would like to request a refund, please enter your request here.

I’m a Tread member and had an incident with the product I never reported to the company. What should I do?

Thank you for bringing this to our attention. We want to learn more about your experience. Please email us at support@onepeloton.com or call Member Support. Once you have reached out, someone from our team will give you a call back to get additional details about what happened. Please note that we are required to share personal contact information of U.S. Members with the CPSC.

Can I continue to use the Tread?

As our joint press release with the CPSC states, we strongly recommend that you immediately stop using the Tread until the approved repair is completed. To schedule your free service visit, please check your email or contact our Support team here: support.onepeloton.com

How do I schedule the repair for my Tread?

To schedule or reschedule the free service visit, please follow the directions in the email that was sent to you if you are the subscription owner. Only the subscription owner is authorized to schedule the repair.  If you’re experiencing issues scheduling your appointment, please contact our Support team here: support.onepeloton.com 

What does the repair appointment include?

A Peloton-trained technician will be coming to your home to install a CPSC-approved repair to your Tread to replace the touchscreen. 

The Peloton Tread and the Peloton Tread+