4/5
The Peloton Tread
Reviews
1,707 totalQuestions
117 total5/5
Great Customer service
Posted 3 days ago
- Trains every day
Anthony
Frankfort, NY
Great Customer service
My wife and I ordered a tread last October and had issues after 2 months. The tread was not working and we were pretty upset. Ethan reached out after countless attempts to resolve the issue and went above and beyond to resolve the problem. He restored my faith in the company and has me back working on being the best me. My first tread was great but had issues related to improper installation. My new tread came with a fair discount, great delivery and set up and proper functionality. Thank you!
- Trains every day
Team Peloton
We appreciate your positive review and thank you for your feedback. Your input is extremely valuable to us. Please check your email for a message we’re sending to show our appreciation for your positivity. In the meantime, be sure to visit our blog at https://blog.onepeloton.com/ to explore all the exciting features, themed rides, healthy recipes, and more. Thank you for being an essential part of Peloton!
5/5
Game changer of treadmills! Love it!
Posted 12 days ago
- Trains every day
Anne
Toronto, ON
Game changer of treadmills! Love it!
I love this treadmill!! I use it almost every day, and have had it for about four years now! I love the instructors & classes, there are different options that you can do while running/walking….watch Netflix or listen to your own music while viewing a nice scenery. But most importantly, it works really well and is very smooth and sturdy. Highly recommend!
- Trains every day
Team Peloton
Thank you for your fantastic review! We wish you happy running. Our instructors are exceptional, and we look forward to seeing you on our leadership board! Please check your email for a special message as a token of our gratitude.
5/5
Game Changer
Posted a month ago
- Trains every day
Matt
Huntley, IL
Game Changer
Just love having a quality treadmill with instructors who teach ad motivate! My whole family is using it too!
- Trains every day
Team Peloton
Thank you for your wonderful review! We're thrilled to hear that you're enjoying your Tread and we appreciate your feedback. Please let us know if you have any questions or need support along the way!
5/5
Wish I got mine years ago
Posted 2 months ago
- Trains a few times a week
John
Port Stanley, ON
Wish I got mine years ago
I’ve had my tread for 17 days and have used it 14 of those days so I obviously love it!!!! I love the machine, and especially the classes. I also enjoy the leaderboards but more so chasing your own bests from previous days. I’m on mine one hour a day and can’t wait for the next day to progress further each day
- Trains a few times a week
Team Peloton
Thank you for your wonderful review! We're thrilled to hear that you're enjoying your Tread and we appreciate your feedback regarding the classes and the Leader Board! Welcome to the Peloton community and let us know if you have any questions or need support along the way!
5/5
Love My Tread
Posted 2 months ago
- Trains a few times a week
Jessica
Oswego, IL
Love My Tread
I love the huge screen and entertainment options. My favorite instructors are Logan Aldridge, Emma Lovewell, Robin Arzon, and Kirsten Ferguson on the tread. I live in Chicago, and the winters are brutal for my walking routine. Having the tread right here at home lets me get my movement in without risking a slip outside.
- Trains a few times a week
Team Peloton
Thank you for your wonderful review! We're thrilled to hear that you're enjoying your Tread and we appreciate your feedback/suggestions on great instructors to follow! We are thankful we can be a part of your fitness journey especially in the winter months. Let us know if you have any questions or need support along the way!
5/5
My problem was resolved!
Posted 2 months ago
Frances
My problem was resolved!
I originally wrote a review about a month ago. Check out the lowest ratings and you will see my review. About 11 days ago I received a call from Ethan from customer service. He was so nice and apologized for the problems I was having with my touchscreen. He told me he was sending a new screen and would schedule someone to come out and install it. I was thrilled!!! I received the screen 3 days later and a gentleman from Peloton installed it two days ago. It is working great! I can’t thank Ethan and Peloton enough! I really think Peloton, under a new CEO, is trying to correct the…
Team Peloton
Thank you for your wonderful review! We're thrilled to hear that you're enjoying your Tread and that Ethan was able to get your touchscreen issue resolved swiftly! We appreciate your feedback and have successfully shared your feedback with the appropriate Team and with Ethan. Please let us know if you have any questions or need support along the way!
5/5
From Bike to Thread
Posted 2 months ago
- Trains a few times a week
Carrie
Long Beach, CA
From Bike to Thread
I Have had a Peloton bike for over 5 years and decided to expand my cardio at home. I am loving it! I am not a runner, but love the walking programs. They are fun, make the time go by faster than walking on my own and outdoors & push me harder than if I was walking on my own..
- Trains a few times a week
Team Peloton
Thank you for your wonderful review! We're thrilled to hear that you've added the Tread to your fitness collection and that you're enjoying your Tread experience. We appreciate your feedback! Thank you for being a valuable Member of the Peloton community. Let us know if you have any questions or need support along the way!
5/5
All in one Training
Posted 3 months ago
- Trains every day
Barbara
Trujillo Alto, PR
All in one Training
Absolutely love my tread. Dislike the cup holders. My 40 oz. bottle doesn’t fit, which is quite the dilemma. On the tread and bike my favorite instructors are Camila, Robyn and Matty. On the bike I love Cody, Jess King, Tunde, Leanne and Alex. The use of the tread and bike has brought my cardio training to another level. I strength with a different app but I appreciate that I can do any kind of training via the Peloton app.
- Trains every day
Team Peloton
Thank you for your wonderful review! We're thrilled to hear that you're enjoying your Tread and we appreciate your feedback regarding the cup holder size being too small! We have successfully shared your feedback with the appropriate Team and if actioned, you may be contacted directly. We're glad to hear you already have favorite instructors, and that they coupled with our devices have assisted you in leveling up your cardio training! Let us know if you have any questions or need support along the way!
5/5
Most comfortable treadmill i have ever used!
Posted 3 months ago
- Trains every day
Odile
East Sandwich, MA
Most comfortable treadmill i have ever used!
Best, most comfortable treadmill i have ever used, including at any gym. My legs and feet thank you!
- Trains every day
Team Peloton
Thank you for your wonderful review! We're thrilled to hear that your Tread is the most comfortable treadmill you’ve used—even compared to the gym. We’re so glad it’s making a difference for your legs and feet. Happy running!
5/5
Great machine, two suggestions
Posted 3 months ago
- Trains every day
Simon
Bermuda
Great machine, two suggestions
I have the first gen Tread and it is pretty much perfect. An improvement for me would be if I could bookmark my scenic run to the homepage so I could start immediately after logging in rather than going through the menus. Also, I like to stop and stretch in the middle, if I don’t keep pressing continue it goes back to the start. I could do without that option. Thanks
- Trains every day
Team Peloton
Thank you for your wonderful review! We're thrilled to hear that you're enjoying your Tread and we appreciate your feedback/suggestions! We have successfully shared your feedback with the appropriate Team. Happy riding, and let us know if you have any questions or need support along the way!