Get started with Peloton before your order arrives

FAQs

• What’s the status of my order?

  Find the order confirmation email from Peloton and look for a link within to check your order status.

• Can I change my delivery time and date?

  Yes, check your order status page for instructions on choosing a new delivery time and date.

• How will the Peloton fit in my space?

  We have a few ways to help ensure your Peloton will fit in your home:• Return to this page using an iOS device and use the Augmented Reality feature to see Peloton in your space.
  • See the exact dimensions of Peloton Bikes and Peloton Treads.
  • Read how other Members fit Peloton into their small spaces.

• Do I need accessories?

  The Peloton Bike and Bike+ pedals require Delta-compatible clip-in cycling shoes or toe cages. Grab a pair of Peloton cycling shoes or read more about the types of shoes that work with the Peloton Bikes.
  Depending on where you place your Bike or Bike+, use a Peloton Bike Mat to protect the floor beneath.
  On the Tread or Tread+, slip on sneakers to get up and running.
  Take floor exercises with no equipment at all, using bodyweight alone. Advance your workout with weights, resistance bands, yoga blocks and more. Shop Peloton accessories for the perfect add-ons.

• How are you safely delivering during COVID-19?

  To learn what we're doing to protect and support our Members, team and community during deliveries, read more.

• How can I activate my complimentary app access?

  To activate, visit the Members Classes page or download the app and set up your account using the same email address used to place your order.

• How do I find my friends on Peloton?

  Search for friends' Leaderboard names, find Facebook friends with Peloton or add Tags to your profile to train and make friends with fellow cat lovers, PeloMoms, football fanatics, foodies and more.